topic Re: Cant log into account portal, received an email about outstanding balance in Billing

Cant log into account portal, received an email about outstanding balance

Rodgerr — Thu, 03 Aug 2023 09:32:52 GMT

Ever since I have joined Talktalk about 6 months ago, I have been unable to register / log in to the account portal.

I get so far through the process and then get the error below.

I have tried many times for many months and this still isn't fixed. I contacted live support on two occasions about this and they were unable to help. They eventually just fobbed me off with "we are aware of a temporary problem, blah blah blah, try again later"

Yesterday I received an email "REMINDER: there's an outstanding balance on your account".

I have checked with my bank and the direct debit is still in place and there is plenty of money in the account, so why wasn't the direct debit taken? All of my other direct debits cleared last month.

Its a shame because the FTTP service itself is excellent and the supplied Eero router is first class.

Is the billing thing likely to be a glitch? Am I likely to get cut off for non-payment through no fault of my own? I can't even log onto the account portal to make the payment via alternative means and I really really don't want to call the support number again.

Any help would be appreciated.

Re: Cant log into account portal, received an email about outstanding balance

Gliwmaeden2 — Thu, 03 Aug 2023 09:51:37 GMT

I'll move this to the billing section for you, @Rodgerr. It will be in a queue for attention.

Re: Cant log into account portal, received an email about outstanding balance

Arne-TalkTalk — Thu, 03 Aug 2023 11:06:35 GMT

Hi Rodgerr

Your My Account is showing as part registered, have you received the verification email?

Re: Cant log into account portal, received an email about outstanding balance

Rodgerr — Thu, 03 Aug 2023 11:32:04 GMT

Hi,

I got the email attached. The button for "confirm your email address" isn't actually a button, ie there is no hyperlink to click.

Re: Cant log into account portal, received an email about outstanding balance

Arne-TalkTalk — Fri, 04 Aug 2023 07:50:06 GMT

Do you have pop up blockers active. They may be stopping the process from progressing.