topic Re: charged for UK Unlimited calls boost in Billing

charged for UK Unlimited calls boost

patgc — Sat, 05 Aug 2023 11:51:19 GMT

My latest bill has an added charge of £13.90 for UK Unlimited calls boost. I had a free boost for 18months which ends shortly. I cant find anyway of removing this boost and as I only use my home phone line about twice a month I need this removed and the charge removed from my bill immediately.

Re: charged for UK Unlimited calls boost

Gliwmaeden2 — Sat, 05 Aug 2023 12:04:00 GMT

If you can't remove it from My Account, @patgc (which often malfunctions these days) you will need to phone up or use Chat.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here till after the weekend.

The charge will be because the free boost expires during the period billed for.

If you remove it asap, the NEXT bill will show a refund. The current bill cannot be altered once it is issued.

Re: charged for UK Unlimited calls boost

patgc — Sat, 05 Aug 2023 12:17:37 GMT

Thanks for that. Have successfully phoned TT CS and they have removed it and said that yes I will get the refund next month.

Re: charged for UK Unlimited calls boost

Arne-TalkTalk — Mon, 07 Aug 2023 11:35:19 GMT

Glad you got it sorted.