topic return bag in Billing

return bag

reddemonic — Sat, 05 Aug 2023 13:16:27 GMT

hi, tallktalk is charging £50 for not returning the router. the reason is i still haven't receive return bag. is the bag large and wont fit letterbox? or requires someone at home to sign? is it possible to send the return bag to different address as no one at home to sign for it? thanks

Re: return bag

ferguson — Sat, 05 Aug 2023 13:27:40 GMT

I have moved this to the Billing section for you. The support team will be back online from Tuesday at the latest.

Re: return bag

Gliwmaeden2 — Sat, 05 Aug 2023 14:09:29 GMT

Unless your letterbox can't even take a postcard, @reddemonic, there's no reason for this not to have been delivered.

Staff can check whether there is one on its way, or order one afresh for you.

Re: return bag

reddemonic — Sat, 05 Aug 2023 14:13:09 GMT

Hi, can you confirm its a bag and not a small box? Thanks

Re: return bag

ferguson — Sat, 05 Aug 2023 14:14:49 GMT

It's a bag. Were you told that one had been sent?

Re: return bag

reddemonic — Sat, 05 Aug 2023 15:06:20 GMT

please close this. i've called CS and they will resend the bag. cheers all

Re: return bag

ferguson — Sat, 05 Aug 2023 15:59:20 GMT

That's good to know, but let's leave it until the support team pick it up just so that they can check the position regarding the charge.

Re: return bag

ferguson — Sat, 05 Aug 2023 16:26:51 GMT

I should have added, make sure you get proof of postage and a tracking number when you do return it.

Re: return bag

Debbie-TalkTalk — Mon, 07 Aug 2023 05:31:34 GMT

Hi reddemonic

Apologies for the delay. Thanks for letting us know.

Debbie