topic Re: Paid bill 2 days ago - still restriction on internet in Billing

Paid bill 2 days ago - still restriction on internet

Keltan — Thu, 10 Aug 2023 07:58:32 GMT

Hi,

After 7 phonecalls with customer services and the tech support team I still do not have any answers as to why I do not have internet now going into the 3rd day after the restriction was supposedly lifted. I have been told 7 different reasons some saying it had been lifted and others saying it was still in place but still no clear answers.

I require the internet for work. Can somebody please assist?

Re: Paid bill 2 days ago - still restriction on internet

Gliwmaeden2 — Thu, 10 Aug 2023 08:28:46 GMT

Moving this to billing for you, @Keltan, for staff attention there.

Re: Paid bill 2 days ago - still restriction on internet

Arne-TalkTalk — Thu, 10 Aug 2023 10:14:37 GMT

Hi Keltan

There are no barrs showing, can you power down your router for 30 mins to reset the connection.

Thank you