topic Re: Logging into My Account in Billing

Logging into My Account

StephenMcQuillan — Sat, 12 Aug 2023 16:48:06 GMT

I'm wondering if anyone else is having trouble logging into My Account?

I was already having trouble. constantly receiving the same message, saying TalkTalk was not accessible. I joined the Community as it appeared to be something new but required.

However, I'm still having the same problem

Can anyone suggest anything?

Stephen

Re: Logging into My Account

Gondola — Sat, 12 Aug 2023 17:53:42 GMT

If you're a TalkTalk Broadband customer you'll be able to log in to your customer MyAccount so long as you don't use an overseas host VPN connection or have any software that deletes cookies. If you're a MailPlus subscription customer then you may not be able to log in but there are workarounds for MailPlus subscription customers.

Heads up that there was maintenance for MyAccount between midnight and 7am this morning and again from 11:30 pm to 3:30am on Sunday. So don't try during Planned maintenance sessions but otherwise you shouldn't have an issue. Edge, Chrome and Firefox are the recommended browsers.

Re: Logging into My Account

Arne-TalkTalk — Mon, 14 Aug 2023 11:18:33 GMT

Hi StephenMcQuillan

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards