topic Re: Call diversion in Billing

Call diversion

PhilGee65 — Sun, 13 Aug 2023 09:48:18 GMT

Hi, my package is "Plus TV Access Everything with Fibre". I've noticed that I'm being charged £3 /month for Call Diversion, and have been for as long as I can view previous bills. I don't recall asking for this feature - there's no reason at all I'd want to divert calls from my landline.

It looks like I can cancel it from within My Account, but how can I request a refund of some or all of the past payments for a feature I don't want and didn't ask for?

Thank you.

Re: Call diversion

Gliwmaeden2 — Sun, 13 Aug 2023 09:57:59 GMT

@PhilGee65, as Talktalk sends you a notification about the bill every month, you are expected to keep on top of the details!

They may not view your request for a refund sympathetically as all details will have been in your My Account from the beginning.

I'll move this to the billing section for staff to follow up during the week.

Re: Call diversion

PhilGee65 — Sun, 13 Aug 2023 09:58:34 GMT

Update ...

So, it appears I can't cancel it - the Manage Boosts page https://myaccount.talktalk.co.uk/myservices/myservices/view doesn't show Call Diversion as a feature; but it does show the Calling Features Boost, which "Gives you features like Call Divert, Call Waiting, Ringback, Reminder Call and Three Way Calling.". Apparently, this is selected for my account, and apparently it's free.

So why (even if I have to have this feature I don't need or want) why am I being charged for it? Please can someone explain? Thanks.

Re: Call diversion

Gliwmaeden2 — Sun, 13 Aug 2023 10:04:13 GMT

It is @ £3.00, @PhilGee65 :

https://community.talktalk.co.uk/t5/Articles/How-much-do-calling-features-cost/ta-p/2204858#calldivert

Re: Call diversion

PhilGee65 — Sun, 13 Aug 2023 11:41:42 GMT

Thanks, @Gliwmaeden2, I've found this too ... Just (even more) confused why this is £3 when the Calling Features boost appears to be free.

Thank you for moving my question to Billing - I appreciate your help.

Phil

Re: Call diversion

Arne-TalkTalk — Mon, 14 Aug 2023 08:50:02 GMT

Hi @PhilGee65

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Call diversion

Daniel123 — Sun, 03 Mar 2024 17:28:30 GMT

I'm having the same problem. How do I cancel this please???

Re: Call diversion

Gliwmaeden2 — Sun, 03 Mar 2024 20:42:48 GMT

@Daniel123, if you are still not able to remove it, please start your own topic, and staff will sort it out for you during the week.

Re: Call diversion

Anonymous — Mon, 04 Mar 2024 07:22:42 GMT

Hi Daniel,

As advised, please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle