topic Re: Unable to switch Boosts online in Billing

Unable to switch Boosts online

Anonymous — Tue, 25 Jul 2023 14:13:38 GMT

I'm trying to cancel Unlimited UK Calls Boost (increases to £16 pm from 1 Sep on my contract) and replace it with International Max Calls Boost (priced at £12 pm in my existing customer offers) but the Manage Boosts page is displaying no services for me to select, even though I'm subscribed to one.

Please can an agent help with this?

Re: Unable to switch Boosts online

ferguson — Tue, 25 Jul 2023 14:43:26 GMT

If you contact customer services directly they should be able to help with this, details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Unable to switch Boosts online

Anonymous — Tue, 25 Jul 2023 17:45:29 GMT

Thank you, but I've already tried all the customer service options on the link above with no worthwhile result. I was advised by a TalkTalk agent to modify my profile and creat a new topic to get the issue resolved by them.

Re: Unable to switch Boosts online

ferguson — Tue, 25 Jul 2023 18:06:17 GMT

OK, well the support team here will look into as soon as they can, but that is a poor response from customer services.

Re: Unable to switch Boosts online

Gliwmaeden2 — Tue, 25 Jul 2023 19:28:45 GMT

The response was simply the usual guidance on another forum thread, @ferguson.

https://community.talktalk.co.uk/t5/Home-Phone/How-do-I-remove-my-unlimited-uk-calls-boost/td-p/2979139#M154958

@Anonymous, staff reply during the day, so hopefully this will be followed up soon.

Re: Unable to switch Boosts online

ferguson — Tue, 25 Jul 2023 19:58:59 GMT

I took the last post from the OP to be referring to their lack of success with contacting customer services, as stated, I didn't realise they had posted on another topic. My advice, and yours earlier, still stands.

Re: Unable to switch Boosts online

Arne-TalkTalk — Wed, 26 Jul 2023 08:24:57 GMT

Hi @Anonymous

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Unable to switch Boosts online

Anonymous — Sun, 13 Aug 2023 10:50:42 GMT

Please can you reissue the link via PM as I made an error when accessing it and now it's blocking me.

Re: Unable to switch Boosts online

Arne-TalkTalk — Mon, 14 Aug 2023 13:23:01 GMT

I will resend it.