topic Re: Returned equipment in Billing

Returned equipment

shvsgrey — Tue, 15 Aug 2023 15:24:27 GMT

Hi Support team,

I was recently sent a replacement router on the 03/08/23 to replace a faulty unit. I returned the old unit as requested using the return bag that came in the box with the router. Everything was returned including the power adapter , router and cables. Yesterday i received an email asking for the equipment to be returned or there would be a charge.

Using the track and trace reference number the old router arrived back with yourselves on 10/08/23.

Who do I need to pass the track and trace details to , so that the £50.00 charge will not be incurred.

Many thanks.

Re: Returned equipment

fr8ys — Tue, 15 Aug 2023 16:22:40 GMT

For permanent proof I suggest you take a photo of your receipt and a screen shot of delivery and attach them as a reply.

Staff will look into for you soon.

Re: Returned equipment

Arne-TalkTalk — Wed, 16 Aug 2023 06:38:57 GMT

Hi @shvsgrey

If you can PM me the tracking information I can add it to your account to stop any charges.

Thank you

Re: Returned equipment

shvsgrey — Wed, 16 Aug 2023 08:01:40 GMT

Hi Arne

I have PM you the details .

Many thanks for your help.

Re: Returned equipment

Arne-TalkTalk — Wed, 16 Aug 2023 09:10:21 GMT

Thank you, I will update the account.

Re: Returned equipment

shvsgrey — Wed, 16 Aug 2023 15:10:08 GMT

Hi Arne,

Thanks again for sorting this issue out.

Re: Returned equipment

Arne-TalkTalk — Thu, 17 Aug 2023 11:33:27 GMT

No problem.