topic Re: Stuck order and cancellation of an account in Billing

Stuck order and cancellation of an account

john7 — Thu, 17 Aug 2023 15:10:16 GMT

I am currently having lots of difficulty getting a stuck order removed so that my account can be cancelled. I recently upgraded from fibre 65 to full fibre 150 and in order to do this, a new account was set up because of the said stuck order. Consequently I have been billed for both lots of fibre.

I rang on 7 August to sort this out and an escalation was raised but nothing has happened as yet. I do not want to be billed again in September for fibre 65 as this was upgraded on 17 July.

Can someone PLEASE help and get this sorted?

Thanks John Ashurst

Re: Stuck order and cancellation of an account

Gliwmaeden2 — Thu, 17 Aug 2023 15:24:12 GMT

Moving this to the billing section for you, @john7.

Re: Stuck order and cancellation of an account

Arne-TalkTalk — Fri, 18 Aug 2023 07:35:55 GMT

Hi @John761

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Stuck order and cancellation of an account

Arne-TalkTalk — Fri, 18 Aug 2023 08:16:42 GMT

Thank you for completing security.

I have requested the stuck order is progressed ASAP.