topic Re: boost charging help in Billing

boost charging help

tinbin — Sat, 19 Aug 2023 10:27:50 GMT

my boost contact ended i cancel it u are still charging me for boost £5

i try to sort this in texting they could not do it i have to phone speak to some one

been trying now cannot get throught am not a happy bunny

if i dont get sorted soon and leaving back to bt......

Re: boost charging help

Gliwmaeden2 — Sat, 19 Aug 2023 10:37:11 GMT

Not sure how you would reach support by texting, @tinbin.

Chat support can do it - or phone.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here before Monday.

Which boost is it?

If your phone boost was £5.00 but the offer ended, it would have reverted to £16.00.

Or is it perhaps Supersafe?

If TV, only call centre staff can remove it anyway.

Re: boost charging help

Arne-TalkTalk — Mon, 21 Aug 2023 08:09:00 GMT

Hi @tinbin

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: boost charging help

tinbin — Mon, 21 Aug 2023 08:35:50 GMT

i canceled my phone boost not paying £16 but you are still charging me the £5 for the boost.....

craig

Re: boost charging help

Arne-TalkTalk — Mon, 21 Aug 2023 11:13:30 GMT

Hi@tinbin

Where are you seeing that charge?, your latest bill, and your last bill doesn't show unlimited calls boost.

Re: boost charging help

tinbin — Tue, 22 Aug 2023 20:39:04 GMT

ALREADY did security questions

Re: boost charging help

Arne-TalkTalk — Wed, 23 Aug 2023 08:11:54 GMT

Calls boost was cancelled on the 15/6/23 you have not been charged since.

Re: boost charging help

Aroonie_ — Sat, 26 Aug 2023 18:28:58 GMT

We recently had this issue for some reason their system seems to be having issues. My advice would be to contact customer service for help and also get in touch with Ofcom about getting reimbursement if they refuse to discount any costs.

Re: boost charging help

tinbin — Sat, 26 Aug 2023 20:30:02 GMT

thanks will do