topic Re: cashback declined by quidco in Billing

cashback declined by quidco

eskimug — Mon, 12 Jun 2023 21:57:44 GMT

Hi there,

I signed up TalkTalk from Quidco last year because of the £93.75 cashback. It was not tracked properly and I asked here to get the order number so I can log the missing claim.

After almost one year I got an email from Quicdo saying the claim has been declined.

The email says: 'On this occasion, the retailer has declined your cashback claim advising us that the order number you have provided on the claim form doesn't match an order purchased using Quidco.'

I don't understand this. This is the thread I posted to get the order number for Quidco claim.

https://community.talktalk.co.uk/t5/Billing/order-number-for-cashback/m-p/2889195

Then talktalk rejected this saying order number does not match. Could you please advise?

Re: cashback declined by quidco

Debbie-TalkTalk — Fri, 16 Jun 2023 10:23:35 GMT

Hi eskimug

I'm really sorry to hear this.

I'm just sending you a Private Message to confirm some details so we can look into this further.

Thanks

Debbie

Re: cashback declined by quidco

eskimug — Fri, 11 Aug 2023 09:06:58 GMT

It has been two month and still no updates from TalkTalk since they asked me to answer some question through a link about some telephone enquiry password. 🙄

Re: cashback declined by quidco

Gliwmaeden2 — Fri, 11 Aug 2023 09:38:56 GMT

I'll re-escalate this for you, @eskimug.

Re: cashback declined by quidco

Arne-TalkTalk — Fri, 11 Aug 2023 09:43:42 GMT

I have escalated this.

Re: cashback declined by quidco

eskimug — Mon, 21 Aug 2023 15:53:35 GMT

Many thanks. I can confirm I have recieved the eGift card. 👍

Re: cashback declined by quidco

Arne-TalkTalk — Tue, 22 Aug 2023 07:57:56 GMT

Thanks for the update.