topic Re: Contract Cancelation in Billing

Contract Cancelation

jstype — Fri, 25 Aug 2023 07:28:30 GMT

Hi,

My contract with TalkTalk ends on 26th October.

My renewal price is a lot more than the price I pay at the moment so I am thinking of changing my supplier to Octaplus who can give me a much better deal.

Is it possible for someone from your loyalty team to contact me to discuss this, as I do not seem to be able to get through to anybody that I can have a conversation with, other than by text?

Thanks for any help you can give me.

Regards,

jstype

Re: Contract Cancelation

Gliwmaeden2 — Fri, 25 Aug 2023 09:44:33 GMT

It seems very early to have received a renewal quote, @jstype.

Best to do this nearer the expiry of your minimum term and don't click on offers but phone them or use Chat so that you are not lumbered with unexpected extras.

If you are leaving, even if the new ISP simply takes over the line (rather than installing full fibre) it's best to speak to the cancellations department on the same number in this link:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If leaving, you'll pay an early termination fee at this stage - needs to be less than a month before the end of your contract period to avoid the penalty.

Neither renewals nor cancellations can be done through the forum.

Re: Contract Cancelation

Arne-TalkTalk — Mon, 28 Aug 2023 07:36:25 GMT

Hi jstype

It would be easier for you to call the loyalty team on 03451720088.

They will be able to see what options are available

Sorry for any inconvenience caused

Re: Contract Cancelation

jstype — Mon, 28 Aug 2023 08:42:38 GMT

Hi Arne

Thanks for your help

jstype

Re: Contract Cancelation

Arne-TalkTalk — Mon, 28 Aug 2023 10:28:41 GMT

No problem.