topic HOW TO REMOVE TV ADD ON AND UK CALL BOOST? in Billing

How to remove TV add on and UK Call Boost?

Rosina0000 — Sat, 26 Aug 2023 08:31:29 GMT

I updated my contract but wasn't expecting my bill to rise to £55!! I have the talk talk TV ad on enabled and I can't turn it off. UK call boost has also risen to £16! I need these fees removed please.

HOW TO REMOVE TV ADD ON AND UK CALL BOOST?

Rosina0000 — Mon, 28 Aug 2023 10:44:21 GMT

Re: HOW TO REMOVE TV ADD ON AND UK CALL BOOST?

Arne-TalkTalk — Mon, 28 Aug 2023 10:49:07 GMT

Hi Rosina0000

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: HOW TO REMOVE TV ADD ON AND UK CALL BOOST?

Gliwmaeden2 — Wed, 30 Aug 2023 17:44:53 GMT

@Rosina0000, a moderator has merged your separate posts into one thread and removed your chaser.

You can see a reply from staff above my post.

You should be able to access PMs via the message envelope, in the profile area.

Any links in the PM expire quite quickly, so if you don't pick up the message and respond immediately, staff will need to send you a fresh link.

Please look out for a further response from staff during the day Thursday / Friday. They won't be on here at the weekend.

Re: How to remove TV add on and UK Call Boost?

Rosina0000 — Thu, 31 Aug 2023 02:11:28 GMT

Thanks for the reply Gliwmaeden2. The staff did send me a private message, in which I responded that I needed more help. I haven't heard back from any member of staff in the private messages since. Will a member of staff reply to me again in private message? No one has replied since Monday.

Re: HOW TO REMOVE TV ADD ON AND UK CALL BOOST?

Arne-TalkTalk — Thu, 31 Aug 2023 06:10:08 GMT

I have resent the PM once completed I can sort this out for you.