topic Re: 3 months free not added? in Billing

3 months free not added?

Skeever — Sun, 27 Aug 2023 12:47:40 GMT

hello i got told that i would be getting 3 months free i needed this as i was previously using VM and near the end of contract now my concerns are really high because i cant afford to pay for both VM and TT in one month i have kids.

im hoping that this is just a delay in applying the perk but still a bit brutal.

regards Matt

Re: 3 months free not added?

Arne-TalkTalk — Mon, 28 Aug 2023 11:58:09 GMT

Hi Skeever

Do you have a confirmation email

Can you send it to me in a PM.

Thank you.

Re: 3 months free not added?

Skeever — Mon, 28 Aug 2023 20:57:41 GMT

it was done by third party sales person and i only have standard e-mails pertaining info on contract length and other standard e-mails none containing mention of 3 months free but from the conversation i had with the salesman my interpretation was that i would have 3 months free did i misunderstand the conversation?

Re: 3 months free not added?

Gliwmaeden2 — Mon, 28 Aug 2023 22:17:57 GMT

Who or what was the "third party", @Skeever?

Door to door TT salesperson?

3rd party website? Staff will need more information.

Re: 3 months free not added?

Arne-TalkTalk — Tue, 29 Aug 2023 08:49:23 GMT

Hi Skeever

So it was done through a 3rd party on the phone, that's unusual 3rd party sales are usually online deals,

who was the 3rd parity?

Re: 3 months free not added?

Skeever — Tue, 29 Aug 2023 14:59:19 GMT

hello,

so it was a door to door person who wet up the initial and then i had to recieve the call and process the call as standard but i have bad memory so i dont remember the whole conversation but i know i was sold on the idea that its 3 months free for basically signing up that day but ive been charged so i was wondering if the 3 months free was not applied so i just need an idea of what is happening, did i make a mistake in joining or did i misinterpret the convo.

Re: 3 months free not added?

Arne-TalkTalk — Wed, 30 Aug 2023 10:53:20 GMT

Let me see what I can find.

Re: 3 months free not added?

Skeever — Mon, 04 Sep 2023 12:59:00 GMT

any update?

Re: 3 months free not added?

Arne-TalkTalk — Wed, 06 Sep 2023 08:22:12 GMT

Hi Skeever

Im still trying to find out what promotions the sales team where offering at the time you agreed

Re: 3 months free not added?

Skeever — Fri, 15 Sep 2023 08:13:45 GMT

any update? its been a while.

Re: 3 months free not added?

Arne-TalkTalk — Fri, 15 Sep 2023 12:56:16 GMT

Hi @Skeever

Sorry for the delay, I need to verify some security I have sent you a PM once confirmed we can sort this out.

Thank you.

Re: 3 months free not added?

Skeever — Tue, 19 Sep 2023 22:14:21 GMT

hi im pretty sure ive done it but no reply?

let me know if i need to redo.

Re: 3 months free not added?

Gliwmaeden2 — Tue, 19 Sep 2023 22:45:51 GMT

@Skeever, unless done pretty quickly on the day you receive the PM it might not have worked.

It can always be done again and you'll be sent a new link - if that's the case you need to respond asap during the day.

Re: 3 months free not added?

Arne-TalkTalk — Wed, 20 Sep 2023 11:00:38 GMT

Hi Skeever

Thank you for confirming security.

I will send you a PM shortly.

Regards