topic Re: "My Account" Page functionality issues in Billing

"My Account" Page functionality issues

zomby — Thu, 31 Aug 2023 18:00:10 GMT

Can someone explain why the functionality of "My Account" (https://myaccount.talktalk.co.uk/myservices/myservices/view) is so bad?

1: If you don't have "Unlimited UK Calls Boost", you can select it. However already have "Unlimited UK Call Boost", you cannot unselect it or remove it via the via page. The whole "Unlimited UK Calls Boost" option disappears.

2: On the the left side of the page, clicking on "Renew Contract" It goes to https://shop.talktalk.co.uk/customise/set-package/ and it gets stuck on "Retrieving your package details" perpetually. Last week when I checked it, it sent me to a "Page not found", maybe because I was out of contract last week.

3: On the left side again, clicking on "Introduce a Friend" takes you to https://myaccount.talktalk.co.uk/home/share-to-earn?
Which looks really inviting. Suggesting you and the person you refer can get £50 back. Then you read the small print at the bottom which states, "Offer ends 21st June 2012. "

Really ? 11 years since the page was updated. Wow!

I love TalkTalk, have been with you for 5+ years but it seems like the website is getting worse and worse.

Can someone look into these anomalies ?

Thanks,
MIchael

Re: "My Account" Page functionality issues

Gondola — Thu, 31 Aug 2023 18:18:51 GMT

The issues you're facing or at least some of them have been around for several years. I reported the Introduce a Friend glitch in 2017 and again in 2018 so it's clear that there are still legacy pages dating back to 2012 that are still in the MyAccount system and getting presented to customers.

Those pages should have been taken into an offline archive / been flushed out of the system in 2017 / 2018. It's clear that nothing has been done to take those 11 year old pages out of the production system.

Re: "My Account" Page functionality issues

Gliwmaeden2 — Thu, 31 Aug 2023 18:22:17 GMT

Yes, it seems to have got worse over the past year, @zomby, especially with the issue of removing the Anytime Calls boost - people usually have to phone up / use Chat to get it removed.

You're right - years ago they did do refer a friend schemes - even linked themselves up with Nectar points.

Both long gone - the friend thing probably totally forgotten about, it is so long ago.... like much of the web, stuff keeps coming back up, including old phone numbers & opening hours for support.

If in doubt search on the community forum - facts tend to be up to date on here.

For renewals you are best using Chat (or phone 03451 720088 after 9am Monday to Saturday). That way you can check that extras are not automatically added etc.

Re: "My Account" Page functionality issues

Gondola — Thu, 31 Aug 2023 18:24:53 GMT

I noticed the link for MyAccount is changed recently. If you're using an old bookmark then try this one: https://service.talktalk.co.uk/dashboard

Re: "My Account" Page functionality issues

Arne-TalkTalk — Wed, 06 Sep 2023 11:43:10 GMT

Hi zomby

I will pass this feedback to the My Account team.

Can you screenshot the refer a friend page please, the link you added doesn't show it to me.

Thank you.

Re: "My Account" Page functionality issues

zomby — Wed, 06 Sep 2023 12:19:41 GMT

Hi @Arne-TalkTalk

I think you only see the page if you are already logged into your Account when you click the link. Here's a screenie though.

out-dated referral page

Re: "My Account" Page functionality issues

Arne-TalkTalk — Wed, 06 Sep 2023 13:01:48 GMT

Thank you, it looks like your My Account is linking back the very old version , based on the menu display on the left, as a test, can you try a different browser.