topic Re: Praise for an agent in Billing

Praise for an agent

Pash02 — Fri, 01 Sep 2023 14:43:51 GMT

Just renewed my contract via the loyalty team & spoke to Waqas.

He was very helpful & didn't have an issue with me not knowing the phone password so used different methods. (In the past i have had issues with agents and not knowing the password)

He made the whole experience very painless and a total joy from start to end.

THANK YOU Waqas you are a huge credit to TT

Is there a direct email i can send this to? I have tweeted it to TT also. Thanks

£26 for 150 fibre for 24 months a £1 more than i am paying now for the old 65 fibre thing 🙂

Re: Praise for an agent

Divsec — Fri, 01 Sep 2023 16:40:22 GMT

Hi @Pash02 Kind words I'm sure they will reach him eventually. The loyalty team are very good and I've only ever had good dealings with them

Re: Praise for an agent

Arne-TalkTalk — Mon, 04 Sep 2023 08:48:36 GMT

Hi @Pash02

Thanks for your post

I have passed on the feedback to Waqas and his manager.

Regards.

Re: Praise for an agent

Tarmac1 — Wed, 24 Apr 2024 18:21:07 GMT

Hi
In a similar vein, had good customer service from Ross when required assistance with upgrade visit by an engineeer.

Re: Praise for an agent

Arne-TalkTalk — Thu, 25 Apr 2024 07:39:52 GMT

Thanks for the feedback.