topic Help, please! I cancelled my contract on 25th July! in Billing

Help, please! I cancelled my contract on 25th July!

LindiJLangley — Mon, 04 Sep 2023 15:26:54 GMT

I cancelled my contract on 25th July in accordance with your instructions, however I find that I was still billed for £70+ and still waiting for the equipment to be picked up, I have tried to query this several times now, with no success. Please help, as I need the fees refunding, the equipment to be picked up and records to be updated properly.

Lindi xx

Re: Help, please! I cancelled my contract on 25th July!

Gliwmaeden2 — Mon, 04 Sep 2023 18:52:24 GMT

Talktalk doesn't pick the equipment up.

When you cancelled you would have been told to return it and they would send out a prepaid returns bag for it.

How did you cancel?

If you wish support from staff you must complete your community forum profile details for them to identify your account, @LindiJLangley.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Help, please! I cancelled my contract on 25th July!

Arne-TalkTalk — Tue, 05 Sep 2023 08:24:08 GMT

Hi LindiJLangley

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards