topic Re: Chasing gift voucher offered by retentions in Billing

Chasing gift voucher offered by retentions

Mattsan25 — Tue, 05 Sep 2023 11:55:22 GMT

Hi,

I recently renewed my broadband contract for a further 12 months after a conversation with your retention team.

Part of what I was offered was a Giftcloud voucher (to match an alternative offer from another provider).

I've had a letter through confirming the new 12 month contract, the new monthly rate and the free month I was offered but no mention of the gift voucher.

I was expecting some form of email confirmation of the gift voucher - please could you check it has been ordered as promised and give me an idea as ot when I can expect to receive it?

Thanks

Matt

Re: Chasing gift voucher offered by retentions

Arne-TalkTalk — Tue, 05 Sep 2023 13:55:35 GMT

Hi Mattsan25

What was the amount of the voucher?

Re: Chasing gift voucher offered by retentions

Garyliv — Tue, 05 Sep 2023 15:14:37 GMT

I was just about to start a new topic with the same question. Received new contract by email yesterday but no mention of the promised amazon gift voucher. I spoke to a complaints manager last week who assured me this was documented on my account and I would receive confirmation of it by email, although I wouldn't be able to use it for 3 months. There's no mention of it in the new contract. This was also to match a competitors deal I had started to switch to.

Re: Chasing gift voucher offered by retentions

Mattsan25 — Tue, 05 Sep 2023 15:57:12 GMT

£130 to match a NOW Broadband deal I had signed up for.

Re: Chasing gift voucher offered by retentions

Gliwmaeden2 — Tue, 05 Sep 2023 17:01:49 GMT

@Garyliv, please do start a new thread for this.

It's important not to confuse accounts between different customers for this sort of issue.

Return to the message board and click on start a topic.

Re: Chasing gift voucher offered by retentions

Arne-TalkTalk — Wed, 06 Sep 2023 11:40:51 GMT

Thank you @Mattsan25 I have escalted this for you

Re: Chasing gift voucher offered by retentions

Mattsan25 — Wed, 06 Sep 2023 15:12:17 GMT

Thanks - appreciated