topic Re: Netflix Omitted in error from my account ? in Billing

Netflix Omitted in error from my account ?

ivann1938 — Sun, 10 Sep 2023 09:44:37 GMT

I have received numerous Netflix tokens , each of which on activation proves to be faulty but I now believe that the fault lies with my account rather than the Netflix token. When I go into my account, then to manage add-ons I am unable to access my Netflix password, receiving exactly the same message ( double check the link etc ) as when I try to activate the various Tokens that have been sent to me.

I therefore believe that although I am being charged for Netfix, it has not been included.

I would be grateful if this could be resolved as soon as possible, crediting me for the payment for a service I am not receiving.

Re: Netflix Omitted in error from my account ?

Divsec — Sun, 10 Sep 2023 10:01:00 GMT

Hi @ivann1938 your post has been escalated and you should hear tomorrow. Only the TT staff can get to the bottom of this for you. Good luck and happy Netflixing.

Re: Netflix Omitted in error from my account ?

Arne-TalkTalk — Fri, 15 Sep 2023 08:18:10 GMT

Hi ivann1938

Netflix is active on your account, the activation code does expire, all we can do is resend the code again for you to activate ASAP.