topic Re: Sorry - for technical or security reasons we cannot log you in. in Billing

Sorry - for technical or security reasons we cannot log you in.

notthatmattthismatt — Wed, 13 Sep 2023 15:33:02 GMT

Hello

I'm a new TT customer. So new my service isn't installed until next week, but I think I should be able to access My Account. I followed the links in the emails sent to me and I've created an account. But when I try to log in it just says "Sorry - for technical or security reasons we cannot log you in. Please refresh and try again."

This happens using my password and also if I try passwordless (even though it does send me a code). What can I do?

Thanks

Re: Sorry - for technical or security reasons we cannot log you in.

Arne-TalkTalk — Thu, 14 Sep 2023 10:59:43 GMT

HI @notthatmattthismatt

The account is successfully registered, Can you try using a different browser also clearing cookies and cache , I've tried to replicate this but cannot.

Thank you.

Re: Sorry - for technical or security reasons we cannot log you in.

notthatmattthismatt — Thu, 14 Sep 2023 13:00:49 GMT

Thanks - I can log in on my home PC but not my work PC. Strange but good enough

Re: Sorry - for technical or security reasons we cannot log you in.

Arne-TalkTalk — Thu, 14 Sep 2023 13:03:56 GMT

Thanks, out of interest what where you using, was it safari on an Iphone by any chance?

Re: Sorry - for technical or security reasons we cannot log you in.

notthatmattthismatt — Fri, 15 Sep 2023 11:46:02 GMT

Not on a mobile device. Log on works on my personal laptop (using Edge on Windows 10) but doesn't on my work laptop (also Edge on Windows 10) even though both are attached to my home wifi. Must be cookies / cache as you say, or maybe some setting on my work laptop I guess.