topic Re: Live chat not working in Billing

Live chat not working

Lea68 — Fri, 15 Sep 2023 10:41:50 GMT

I have noticed a 50p charge on my phone to the speaking clock. I don't have a handset! I keep trying to click on chat but it's not working. Please help.

Re: Live chat not working

Arne-TalkTalk — Fri, 15 Sep 2023 12:43:41 GMT

Hi @Lea68

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Live chat not working

Lea68 — Mon, 18 Sep 2023 14:34:32 GMT

Hi, I've tried to do that but then I couldn't add further to my profile as there was nowhere to click 'next' or 'continue'

Re: Live chat not working

Arne-TalkTalk — Tue, 19 Sep 2023 07:39:17 GMT

Hi Lea68

Your account number is now showing, A credit has been added to your account for the call.

Regards