Strange telephone call

dazzleman1 — Tue, 19 Sep 2023 21:39:06 GMT

Hi, not sure the best location for this post.

Last week I was having a telephone conversation with TalkTalk. A few days after I received an email with a survey about my telephoning experience. As the call had gone OK I filled in the survey giving the telephone representative a good score.

Today I received a call from TalkTalk with regards to the answers I'd giving in the survey, asking why I'd given a low score.

I was asked to confirm my name and email. When also asked for address I got a bit suspicious, and after telling the caller that I hadn't given a low score I hung up.

Do these sorts of calls happen, or is it something to be concerned about?

Many thanks

dazzleman1

Re: Strange telephone call

Arne-TalkTalk — Wed, 20 Sep 2023 09:55:49 GMT

Hi dazzleman1

It was a genuine call, made by our loyalty team based on a call made to us on the 14th about a cancellation, the agent filled out a form for a callback.

Sorry that this wasn't explained

topic Strange telephone call in Billing

Strange telephone call

Re: Strange telephone call