Giftcloud Not Issuing Reward Voucher

Patty37 — Fri, 15 Sep 2023 13:42:41 GMT

Hi,

Been sent here via one of TalkTalk's reps on TrustPilot. Giftcloud aren't issuing the reward voucher I was confirmed as being eligible for.

I emailed TalkTalk as it had surpassed 90 days and I hadn't yet receiced the voucher. The customer service rep communicated with the background team that deals with this promotion and they confirmed I was due the £150 gift card and gave me a reference number to provide Giftcloud who should then have sent me the gift card.

However, when I got in touch with Giftcloud they completely ignored my explanations and the reference number and have told me that their "manager's" would have to investigate to see if I'm eligible. This has been a few weeks now and Giftcloud are just completely blowing me off instead of helping.

I've noticed this seems to be a common occurrence after searching on the internet.

Are Giftcloud just a really bad company to deal with or is this bordering onto a scam / false advertising?

Re: Giftcloud Not Issuing Reward Voucher

ferguson — Fri, 15 Sep 2023 14:25:05 GMT

Rest assured that the support team will look into this for you. Bear in mind though that they are unlikely to respond until after the weekend.

Re: Giftcloud Not Issuing Reward Voucher

Arne-TalkTalk — Wed, 20 Sep 2023 11:21:44 GMT

Hi Patty37

I have raised an escalation for this, we will contact Giftcloud.

Regards

topic Re: Giftcloud Not Issuing Reward Voucher in Billing

Giftcloud Not Issuing Reward Voucher

Re: Giftcloud Not Issuing Reward Voucher

Re: Giftcloud Not Issuing Reward Voucher