topic Re: No email confirmation in Billing

No email confirmation

Gjonia — Mon, 25 Sep 2023 07:22:58 GMT

Hello there, I try last night to be a new customer for fibre interwitj talk talk. I put all my details and they show some problems with payments. Today I checked my bank and I saw that money are taking from my account but I haven’t any confirmation email with the purchase.
can I know what’s going on now?
did I complete the purchase and do I need any confirmation email about that?
thank you

Re: No email confirmation

Gliwmaeden2 — Mon, 25 Sep 2023 07:34:30 GMT

What did you actually purchase, @Gjonia?

If you were simply signing up as a new customer, your first bill would not appear so soon.

Please put as much information in your community profile as possible.

Go via your avatar/name; settings. Personal Information. Other information can be added in Private Notes, at the end of that section. SAVE CHANGES.

Moving this to the billing section for you.

Re: No email confirmation

Arne-TalkTalk — Mon, 25 Sep 2023 12:29:37 GMT

Hi Gjonia

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard