topic Re: When do I receive info on claiming my £100 voucher as promised from retentions in Billing

When do I receive info on claiming my £100 voucher as promised from retentions

EricS15 — Sun, 03 Sep 2023 10:38:10 GMT

As part of my renewal offer by retentions I was promised £100 voucher. When do I receive details re claiming?

Re: When do I receive info on claiming my £100 voucher as promised from retentions

Gliwmaeden2 — Sun, 03 Sep 2023 11:27:39 GMT

I'll move this to the billing section, @EricS15.

Make sure that your profile information is up to date with your Talktalk phone number / account number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES.

Staff will reply during the week.

Re: When do I receive info on claiming my £100 voucher as promised from retentions

Arne-TalkTalk — Wed, 06 Sep 2023 08:17:14 GMT

Hi EricS15

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: When do I receive info on claiming my £100 voucher as promised from retentions

EricS15 — Thu, 28 Sep 2023 12:13:02 GMT

I have updated profile

Re: When do I receive info on claiming my £100 voucher as promised from retentions

EricS15 — Thu, 28 Sep 2023 14:46:53 GMT

I contacted talktalk and via WhatsApp chat on their new system managed to receive the info . Much easier dealing on whatsap.

Re: When do I receive info on claiming my £100 voucher as promised from retentions

Arne-TalkTalk — Fri, 29 Sep 2023 07:55:08 GMT

Hi EricS15

You should receive an email from giftcloud after 90 days.

If you haven't heard anything after that time I can chase this up.