topic Still being charged after service cancelled in Billing

Still being charged after service cancelled

bunnychick — Fri, 29 Sep 2023 20:51:59 GMT

As usual, horrific customer service from TalkTalk - have swapped to a much better value for money provider and still being charged last month for talktalk internet and phone service - having been passed from dept to dept for 1 hr and 40 mins finally able to submit a complaint but not able to automatically process refund!!!! No wonder we swapped to another provider!!!

Re: Still being charged after service cancelled

Gliwmaeden2 — Fri, 29 Sep 2023 21:24:50 GMT

Staff will be back on Monday and can take a look at what happened with the billing after you cancelled, @bunnychick.

As Talktalk charges a full month ahead, it can take a while to balance the books and receive a final bill for £0.00.

Any refund due will be sent to your My Account - they have no way to send a refund directly to your bank account. You then claim your refund back from My Account using the same details that should still be in place from your Direct Debit information.

Re: Still being charged after service cancelled

Arne-TalkTalk — Tue, 03 Oct 2023 07:58:49 GMT

Hi bunnychick

Did you call us to cancel?

I cant see any request to cancel the service the account is still showing as active.