topic TalkTalk trying to upgrade me without my concent - AGAIN in Billing

TalkTalk trying to upgrade me without my concent - AGAIN

Kate42 — Mon, 02 Oct 2023 15:55:51 GMT

Hi,

I've already told you I don't want to upgrade to Faster Fiber. I live in a first-floor rented apartment, and I don't need an upgrade.

Today I yet again got a text from CityFiber to confirm my upgrade day. I have cancelled this. But now I have an email saying my account is being upgraded to Fibre 150. I have not requested this, I do not consent to this, do not want this!! Please cancel this upgrade!

Re: TalkTalk trying to upgrade me without my concent - AGAIN

ferguson — Mon, 02 Oct 2023 16:01:02 GMT

It's not compulsory, just decline.

Re: TalkTalk trying to upgrade me without my concent - AGAIN

Kate42 — Mon, 02 Oct 2023 16:35:21 GMT

I'm trying to but they just won't listen. They've now sent me yet another email confirming my upgrade date. Really makes me want to switch to another company.

Re: TalkTalk trying to upgrade me without my concent - AGAIN

Kate42 — Mon, 02 Oct 2023 16:51:45 GMT

Being hung up on in the middle of a phone call doesn't exactly help my mood either! That was a wasted half hour!

Re: TalkTalk trying to upgrade me without my concent - AGAIN

ferguson — Mon, 02 Oct 2023 16:51:55 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: TalkTalk trying to upgrade me without my concent - AGAIN

Kate42 — Mon, 02 Oct 2023 17:29:50 GMT

Well, after a call-back, I think it's been cancelled .... again

Re: TalkTalk trying to upgrade me without my concent - AGAIN

ferguson — Mon, 02 Oct 2023 17:36:33 GMT

OK, hopefully the support team here can confirm when they pick this up.

Re: TalkTalk trying to upgrade me without my concent - AGAIN

Arne-TalkTalk — Wed, 04 Oct 2023 07:44:20 GMT

Hi Kate42

I can confirm that that upgrade order is cancelled.

Sorry for any inconvenience caused

Re: TalkTalk trying to upgrade me without my concent - AGAIN

Kate42 — Sat, 14 Oct 2023 08:06:19 GMT

Great, now I would be grateful if your customer service department would stop phoning me EVERY DAMN DAY to discuss upgrading me to the service I have specifically said I don't want. It's got so bad I've had to block their number (I'm still getting text messages regarding the missed calls). This is getting to be harassment. I think it's safe to say I won't be renewing my contract with your company come January!