topic Giftcloud reward in Billing

Giftcloud reward

ali2023 — Tue, 03 Oct 2023 14:44:47 GMT

Hi there

I am struggling to successfully claim my giftcloud £80 voucher. I signed up to a contract in February 2022 but never received it.

I contacted them who asked for my order reference. I tried to get this via talktalk chat and was assured by the chat advisor that I'd be sent a copy of my original order confirmation within 24 hours. This was a week ago and I've not been sent anything.

I've also agreed to renew my contract last week with the promise of another giftcloud voucher, and was told by the telephone salesperson that it would be confirmed in writing with my order confirmation - but no mention of it was in my order confirmation. Nor have I received any correspondence from giftcloud in this regard

I'd be grateful for anyones assistance / advice regarding this matter

Re: Giftcloud reward

Gliwmaeden2 — Tue, 03 Oct 2023 19:53:41 GMT

Complete your community forum profile details, @ali2023, for forum staff to identify your account.

Add your Talktalk landline number / account number in Personal Information. Go via your avatar/name; settings. SAVE CHANGES.

Staff will reply during the day.

Re: Giftcloud reward

ali2023 — Thu, 05 Oct 2023 11:51:34 GMT

I've done so and would appreciate a response

Re: Giftcloud reward

Arne-TalkTalk — Wed, 11 Oct 2023 08:49:47 GMT

Thank you I have raised this to the team responsible for the vouchers.