topic Re: Compensation for service in Billing

Compensation for service

Jodis — Mon, 02 Oct 2023 14:01:39 GMT

Am I entitled to compensation and how do I sort it?
My phone went down on 7 August and then my broadband went down on 17 August. Both were restored on 24 August. I have received no email or text and I thought I would have been notified.
Ta

Re: Compensation for service

Gliwmaeden2 — Mon, 02 Oct 2023 15:26:42 GMT

I would have thought so, @Jodis.

It would be a "total loss of service" and it's been more than a month since it was sorted.

Staff should reply during the week - probably too late today now.

Details of compensation:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Compensation for service

Jodis — Tue, 03 Oct 2023 08:19:28 GMT

Thank you for your reply. I would have thought I would have heard something by now and that's why I've come on here to ask.
There doesn't seem any other place to ask. There was no chat available yesterday.

Re: Compensation for service

Arne-TalkTalk — Wed, 04 Oct 2023 08:54:00 GMT

Hi @Jodis

I have asked the Auto compensation team to investigate this.

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Compensation for service

Jodis — Wed, 04 Oct 2023 08:55:38 GMT

Brilliant thank you.
Not very "auto" then though!

Re: Compensation for service

Arne-TalkTalk — Wed, 04 Oct 2023 09:11:34 GMT

They will have it on their list, I've just asked them to pick it up ASAP

Re: Compensation for service

Jodis — Tue, 10 Oct 2023 08:25:50 GMT

Still no compensation. Anyone help?

Re: Compensation for service

Gliwmaeden2 — Tue, 10 Oct 2023 08:35:50 GMT

It seems to frequently take more than 30 days, @Jodis.

I'll re-escalate this though.

Re: Compensation for service

Jodis — Tue, 10 Oct 2023 09:39:34 GMT

I went on chat for over an hour and managed to sort compensation. Success!

Re: Compensation for service

Arne-TalkTalk — Tue, 10 Oct 2023 10:28:49 GMT

Glad it got sorted.