topic Re: £50 Voucher not received yet. in Billing

£50 Voucher not received yet.

kenwalker — Sun, 15 Oct 2023 12:23:51 GMT

On 31 August I renewed my contract by telephone . The person I dealt with was called Alesha. As part of the renewal agreement I was awarded a £50 Voucher ( Amazon, I believe) to be received by email within 30 days. No voucher has been received and I would be grateful if you would look into the matter for me.

Should you need to consult your telephone recordings, my conversation with Alesha ended at approximately 11:50 am on 31 August 2023.

My personal details have been checked and updated as appropriate.

Re: £50 Voucher not received yet.

Gliwmaeden2 — Sun, 15 Oct 2023 12:44:50 GMT

It's not usually within 30 days as you need to be past the 30 Day Great Connection Guarantee @kenwalker or at least past a cooling off period.

Usually at least 42 days. Tracking cookies may have been cleared, but this can be chased up by staff.

Staff will reply during the week.

Re: £50 Voucher not received yet.

Arne-TalkTalk — Wed, 18 Oct 2023 13:25:47 GMT

Hi kenwalker

I have escalated this for you.

Thank you.

Re: £50 Voucher not received yet.

kenwalker — Wed, 18 Oct 2023 15:09:03 GMT

Many thanks, Arne.

Re: £50 Voucher not received yet.

kenwalker — Mon, 20 Nov 2023 08:46:59 GMT

That's another month gone and still no sign of my voucher. Can you do something about this, please?

Re: £50 Voucher not received yet.

Arne-TalkTalk — Mon, 20 Nov 2023 10:19:15 GMT

Hi kenwalker

Ive sent you some security questions, once you have answered these I can help.

Regards

Re: £50 Voucher not received yet.

kenwalker — Mon, 20 Nov 2023 14:21:30 GMT

Hi Arne,

That's the questions answered.

Regards

Re: £50 Voucher not received yet.

Arne-TalkTalk — Mon, 20 Nov 2023 14:28:51 GMT

Thank you.

Re: £50 Voucher not received yet.

kenwalker — Mon, 20 Nov 2023 14:37:32 GMT

Hi Arne,

As instructed, I used the link which you messaged to me and I now have the Gift Card.

Many thanks for your help with this.

Regards

Re: £50 Voucher not received yet.

Arne-TalkTalk — Mon, 20 Nov 2023 14:58:29 GMT

Thanks for the update, Happy to help. Sorry it took so long.