topic Billing and service in Billing

Billing and service

PattiT08 — Thu, 19 Oct 2023 01:11:26 GMT

I have no words !! The customer support is beyond disgusting! Put through to 6 different departments in 62 mins . Have spent a total of 9 hours of chat and telephone calls in 2 days they owe me £88 for a service I have not received. No fibre put in cancelled / reinstated/ cancelled/more text messages from them saying my order is cancelled! Apparently my fault the whole time despite the fact I have a paper trail to prove otherwise ! Needless to say I’ve given up tonight set up sky omg soooo easy !! I have lodged a complaint through Resolver and had an email from talk talk stating

we are sorry you are leaving us how can we make you stay ….. one answer . YOU CANT !! Bye bye Talk Talk and good riddance !!

Re: Billing and service

Arne-TalkTalk — Thu, 19 Oct 2023 08:20:30 GMT

Hi PattiT08

Thanks for your post, sorry for the problems you are having.

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number or sales reference.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards