topic Re: Call Boost Setting Missing From Account in Billing

topic Re: Call Boost Setting Missing From Account in Billing https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2997232#M328520 <P>Hi <a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/91281">@JrmyWtsn</a></P> <P> </P> <P>Sorry for the delay. </P> <P> </P> <P>The boost has been removed and a credit will appear on your next bill as you have paid in advance for the boost. </P> <P> </P> <P>Regards</P> Mon, 23 Oct 2023 09:47:17 GMT Arne-TalkTalk 2023-10-23T09:47:17Z Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994071#M328315 <P>The call boost setting is missing from my account.  I want this removed and the charge for this month removed from my bill.  When I tried to login a few hours ago I was met with a system maintenance message, please try later.  Now that I can login the call boost option is missing from my account and I have been charged for the next month.  It was there a few days ago, I checked when it renewed.</P><P>Thank you.</P> Sun, 08 Oct 2023 07:58:38 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994071#M328315 JrmyWtsn 2023-10-08T07:58:38Z Re: Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994805#M328374 <P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/40724">@Arne-TalkTalk</a></P><P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/10646">@Chris-TalkTalk</a></P><P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/3838">@Debbie-TalkTalk</a></P><P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/60428">@Karl-TalkTalk</a></P><P>@Anonymous</P><P> </P><P>Anyone?  The link in the billing e-mail point here.</P><P> </P><P> </P> Wed, 11 Oct 2023 06:46:11 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994805#M328374 JrmyWtsn 2023-10-11T06:46:11Z Re: Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994812#M328375 <P><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/91281">@JrmyWtsn</a>,</P> <P> </P> <P>There are ongoing issues with being able to manage that boost in My Account. </P> <P> </P> <P>Your post has been in a queue for attention  - there is only one of the above staff on here usually and they are not always on here every day.</P> <P> </P> <P>For any immediate contact with Talktalk use Chat/ phone support as detailed here:</P> <P> </P> <P><A href="https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529" target="_blank">https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529</A></P> <P> </P> <P>Let us know if you get this sorted meanwhile. </P> Wed, 11 Oct 2023 06:54:21 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2994812#M328375 Gliwmaeden2 2023-10-11T06:54:21Z Re: Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2995215#M328403 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/91281">@JrmyWtsn</a></SPAN> </P> <P> </P> <P>I can help with this I first need to confirm some security questions</P> <P>I have sent you a PM on the community</P> <P> </P> <P>Regards</P> Thu, 12 Oct 2023 11:16:00 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2995215#M328403 Arne-TalkTalk 2023-10-12T11:16:00Z Re: Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2996836#M328507 <P>I completed the questions and replied to the PM over a week ago, and have heard nothing more.</P> Fri, 20 Oct 2023 12:32:36 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2996836#M328507 JrmyWtsn 2023-10-20T12:32:36Z Re: Call Boost Setting Missing From Account https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2997232#M328520 <P>Hi <a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/91281">@JrmyWtsn</a></P> <P> </P> <P>Sorry for the delay. </P> <P> </P> <P>The boost has been removed and a credit will appear on your next bill as you have paid in advance for the boost. </P> <P> </P> <P>Regards</P> Mon, 23 Oct 2023 09:47:17 GMT https://community.talktalk.co.uk/t5/Billing/Call-Boost-Setting-Missing-From-Account/m-p/2997232#M328520 Arne-TalkTalk 2023-10-23T09:47:17Z