topic Re: unlimited calls in Billing

unlimited calls

francespaul — Fri, 20 Oct 2023 10:36:35 GMT

I pay for unlimited calls and this is the 2nd month i have been charged for calls, thanks to the complaints team they have covered the bill ,they did say this would be fixed but still they have not fixed it.

So now i will have to phone up next month and complain again please someone get this fixed

Re: unlimited calls

Gliwmaeden2 — Fri, 20 Oct 2023 18:55:40 GMT

@francespaul, are you sure that no calls exceeded an hour?

Also, only ordinary landline number and normal mobile numbers - the Channel Isles and Isle of Man are not covered by it.

Re: unlimited calls

Arne-TalkTalk — Mon, 23 Oct 2023 13:57:04 GMT

Hi @francespaul

Ive checked your account and its clear the calls boost isn't working, but it sounds like a crossed line aswell, which i didn't think was possible on VOIP are you able to call your number from a mobile or other phone and see if your phone rings

Re: unlimited calls

francespaul — Tue, 24 Oct 2023 11:15:20 GMT

I can call my land line ,but it has been cut off for a few days for some reason only incoming , calls out back on again now.

just checked my usage and my bill has been payed and they are charging me again for phone calls ,after 25 years with talktalk i think the end is drawing to a close ,should never have gone to fiber.

2months going to 3rd month and they tell me they will sort and nothing please if you can help

Re: unlimited calls

Arne-TalkTalk — Tue, 24 Oct 2023 11:56:39 GMT

Hi, It will need to be logged as a fault, any charges for calls will be returned while we investigate this.

Re: unlimited calls

francespaul — Fri, 27 Oct 2023 10:35:47 GMT

Have now reported for the 5th time and have been told they will work on this to see why i am being charged ,which is what they told me

for the last 9weeks , so will keep fingers crossed.

Re: unlimited calls

Arne-TalkTalk — Fri, 27 Oct 2023 11:20:17 GMT

This has been now picked up by our network team.

Re: unlimited calls

francespaul — Mon, 06 Nov 2023 11:21:53 GMT

This is now a joke another week on and still being charged for calls this is now 10 weeks.

so i phoned again to complain and this time they told me i had cancelled my unlimited calls [not true] in the end they gave in and said

i had unlimited calls and would see why i am paying this , which is what they said they would do each time i phoned and nothing.

As for the network team working on this nothing from them how hard can this be.

Re: unlimited calls

Arne-TalkTalk — Mon, 06 Nov 2023 11:31:16 GMT

I will request an update.

Re: unlimited calls

francespaul — Thu, 09 Nov 2023 15:54:26 GMT

Please any news on update

Re: unlimited calls

Arne-TalkTalk — Fri, 10 Nov 2023 08:41:19 GMT

Hi francespaul

The issue is now with the billing team who will remove any call charges until the problem is resolved, the calls can only be cleared once the bill is produced on the 28th of each month.

Sorry this is still ongoing.

Re: unlimited calls

francespaul — Tue, 28 Nov 2023 09:05:15 GMT

into another month just payed the last and still being charged for calls when is this going to be fixed getting fed up with having to call each month 50min wasted each time

Re: unlimited calls

Arne-TalkTalk — Tue, 28 Nov 2023 09:31:58 GMT

Hi francespaul

You don't need to call us each month whilst this is ongoing, your account is being handled by the backoffice billing team who will go in each month and clear the calls, this can only be done once the bill is generated on or around the 21st of each month.

I'm sorry that this is still ongoing.

Re: unlimited calls

francespaul — Mon, 11 Dec 2023 14:55:49 GMT

any update on this problem please nearly 6 months now

Re: unlimited calls

Arne-TalkTalk — Tue, 12 Dec 2023 14:30:45 GMT

Unfortunately there is update, really sorry.

Re: unlimited calls

francespaul — Fri, 05 Jan 2024 10:31:04 GMT

Well what are talktalk now up to ,after over 7months phone still not sorted out ,then in the last weeks i get email to thanks for

renewing your contract {which i did not do} and today i get a returns of equipment or i will be charged £50 .

I have only have the equipment i use has the world gone mad

Re: unlimited calls

Arne-TalkTalk — Fri, 05 Jan 2024 10:40:01 GMT

Ive checked the account and cant see anything regarding equipment. does it say what equipment is being requested?

Re: unlimited calls

francespaul — Fri, 05 Jan 2024 10:57:50 GMT

No they dont say what has to be returned

Re: unlimited calls

Arne-TalkTalk — Fri, 05 Jan 2024 14:34:40 GMT

You wont get charged, it must be a mistake.

Re: unlimited calls

francespaul — Sun, 21 Jan 2024 17:40:48 GMT

Well a email to the CEO time i think, just checked my account and it seems they have deleted my unlimited calls boost without telling me, i have now renewed this , funny no other boost was changed the only good thing its four pound less.