topic Loss of service rebate in Billing

Loss of service rebate

csqwared — Thu, 26 Oct 2023 14:18:20 GMT

On 10/09/23 I reported the inability to make or receive calls on my landline. This link refers https://community.talktalk.co.uk/t5/Home-Phone/Loss-of-landline/m-p/2991131#M155494. The line was eventually reinstated on 21/09/23, 8 days excluding weekend. During my community conversation your colleague stated "If you are unable to make any outbound calls or receive inbound calls it should be classed as Total Loss of Service". I note on my October bill no refund has been applied. Could you advise please? Thank you.

Regards

Carl

Re: Loss of service rebate

Gliwmaeden2 — Thu, 26 Oct 2023 20:48:41 GMT

It's not a "rebate", @csqwared.

Automatic compensation is a specified amount that would be awarded, and it seems to often take more than the 30 days detailed in the link you were given in your previous thread.

It won't show up as a "refund".

Check "transaction history". If it's paid, that's where you will see it recorded, and you can either put the funds towards future bills or claim it back to your bank account.

Re: Loss of service rebate

Arne-TalkTalk — Fri, 27 Oct 2023 07:12:38 GMT

Hi @csqwared

I have asked the auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Loss of service rebate

csqwared — Fri, 27 Oct 2023 12:55:10 GMT

Thanks for the replies.

Regards

Carl

Re: Loss of service rebate

Arne-TalkTalk — Fri, 27 Oct 2023 13:03:53 GMT

No problem.

Re: Loss of service rebate

csqwared — Thu, 09 Nov 2023 14:35:12 GMT

Thanks @Arne & @Gliwmaeden2

Email received today regarding compensation and now back in account which I'll claim back to my bank account.

Thanks for the replies

Regards

Carl

Re: Loss of service rebate

Anonymous — Fri, 10 Nov 2023 08:20:18 GMT

Morning,

I'm glad to hear this and thanks for letting us know.

Thanks

Michelle