topic Re: Next Direct Debit incorrect in Billing

Next Direct Debit incorrect

Purple_Cat — Mon, 30 Oct 2023 20:21:11 GMT

Hello,

M y next Direct Debit according to my bank will be for £107.92 - this is incorrect it should be for £38 or so, please can you inform me that the correct amount will be billed before the Direct Debit takes place. I cannot get into My Account, I get "Internal Edge Error" when I try to log in

Re: Next Direct Debit incorrect

ferguson — Mon, 30 Oct 2023 20:25:16 GMT

Have you had an engineer visit in the last couple of months? Subject to that, this has been flagged to the support team for you and they will respond as soon as they can.

Re: Next Direct Debit incorrect

Purple_Cat — Mon, 30 Oct 2023 20:36:19 GMT

Yes, and the visit was paid for last month hence my query.

Re: Next Direct Debit incorrect

ferguson — Mon, 30 Oct 2023 20:37:37 GMT

OK, as I said the support team can check on what has happened here.

Re: Next Direct Debit incorrect

Arne-TalkTalk — Tue, 31 Oct 2023 07:27:12 GMT

Hi Purple_Cat

Your latest bill was for £32.92.

Can you try a different browser for My Account.