topic Re: Missing Cashback - Full Fibre 150 in Billing

Missing Cashback - Full Fibre 150

rsbprice — Fri, 30 Jun 2023 17:16:13 GMT

Hi,

I made an order for Full Fibre 150 via TopCashback (£100) in December 2022 and lodged a claim for missing cashback in January. TopCashback have advised that Talktalk are unable to trace my transaction as my order number starts FTTP_(followed by 9 figures) and that it should start with ""N7"" or ""N8"", followed by 7 digits. I'm unable to find an order number starting with N. I called Talktalk customer service and they have advised that my order number is definitely starts with FTTP. Is there a different number I should be providing TopCasback with?

Many thanks,

Raquel

Re: Missing Cashback - Full Fibre 150

Arne-TalkTalk — Mon, 31 Jul 2023 08:13:55 GMT

HI rsbprice

Your order ref starts with an S, however there is an error on your account which is not letting us view this part of the order, I have logged this as a fault.

Once its fixed we can send you the reference

Re: Missing Cashback - Full Fibre 150

rsbprice — Mon, 31 Jul 2023 20:00:32 GMT

@Arne-TalkTalk thank you for the quick response. Look forward to hearing back from you regarding the reference.

Re: Missing Cashback - Full Fibre 150

rsbprice — Sun, 13 Aug 2023 20:07:19 GMT

Hi @Arne-TalkTalk , any update on the order ref please? Thanks, Raquel

Re: Missing Cashback - Full Fibre 150

Arne-TalkTalk — Tue, 15 Aug 2023 13:25:03 GMT

Unfortunately no update, one of the marketing managers are investigating why the ref is missing.

Really sorry.

Re: Missing Cashback - Full Fibre 150

rsbprice — Tue, 31 Oct 2023 10:15:54 GMT

@Arne-TalkTalk Hi, Checking if there is any update on my missing order reference to enable me to claim my cashback due please. It's been over 10 months since my order, are you able to advise the best way for me to move this forward? Thanks, Raquel

Re: Missing Cashback - Full Fibre 150

Arne-TalkTalk — Tue, 31 Oct 2023 12:31:53 GMT

Hi @rsbprice

Sadly there isn't any update, but we have a work around I need to confirm some security first.

I have sent you a PM.

Re: Missing Cashback - Full Fibre 150

rsbprice — Mon, 29 Jan 2024 23:21:46 GMT

Hi @Arne-TalkTalk , I responded to your PM in November but haven't had a response yet. Is there any update on this please?

Re: Missing Cashback - Full Fibre 150

Arne-TalkTalk — Tue, 30 Jan 2024 09:46:14 GMT

Sorry I missed your reply. I have sent you a PM