topic TalkTalk Order still not cancelled in Billing

TalkTalk Order still not cancelled

thefizzle656 — Wed, 01 Nov 2023 17:25:54 GMT

Hi,

I have been trying for nearly 3 weeks to cancel my TalkTalk FTTP order. I originally submitted a cancellation request on 13 October and was told it would take 5-7 working days and that I would receive an email confirming cancellation, but I never received any email. I reached out to Livechat after 7 working days and they said all they could do was submit another cancellation request, which also has not gone through.

Can somebody please help me? I am unable to place an order with a different provider because OpenReach says that I have an active order with TalkTalk, and so I have been left without internet for nearly a month now with no end in sight.

Re: TalkTalk Order still not cancelled

Gliwmaeden2 — Wed, 01 Nov 2023 17:44:21 GMT

Moving this to the billing / account section so that the order can be stopped, @thefizzle656.

Re: TalkTalk Order still not cancelled

thefizzle656 — Thu, 02 Nov 2023 12:30:09 GMT

Hi, this thread can be closed as my issue has been resolved. Thank you.

Re: TalkTalk Order still not cancelled

Arne-TalkTalk — Fri, 03 Nov 2023 08:30:55 GMT

Thanks for the update.