topic Re: Full Fibre Account Issues in Billing

Full Fibre Account Issues

Joe71 — Mon, 06 Nov 2023 10:06:38 GMT

My account is due to close on the 13th.

I contacted TT today to discuss a new full fibre option. But I'm told nothing can be looked at while this inflight order to cease is in progress. But I'm then told it's just copper line cancelled and the Fibre 65 will continue. So I asked how much will the Fibre 65 will cost me and the user nontuthuko said they didn't know because there is no price reflected???

Can anyone assist?

Re: Full Fibre Account Issues

Gliwmaeden2 — Mon, 06 Nov 2023 10:31:35 GMT

It's quite hard to follow this, @Joe71 !

So did you originally cancel your service altogether? Normally the end of a contract would just mean a change to full price, but you actually wanted to stop the service?

You could change your mind about the cease service, then renew / upgrade or whatever, once that is processed.

Please specify what exact package you were previously on. There is both FTTC Fibre65 and FTTP Fibre65 available.

Prices are listed in the Talktalk small print at the foot of the Talktalk main site sales pages.

Re: Full Fibre Account Issues

Joe71 — Mon, 06 Nov 2023 10:34:52 GMT

I've realised that I don't know what exactly has been cancelled now. I'm hoping a staff member can look into this or me..

Re: Full Fibre Account Issues

Gliwmaeden2 — Mon, 06 Nov 2023 11:02:56 GMT

I'm moving this to the billing section for you, @Joe71. They can check what's going on with the account there.

Wait for their reply before posting further.

Re: Full Fibre Account Issues

Arne-TalkTalk — Thu, 09 Nov 2023 12:42:36 GMT

Hi Joe71

The is a cease for the copper line going ahead for the 13th November, We will need to wait for this to complete to check.

Re: Full Fibre Account Issues

Joe71 — Thu, 09 Nov 2023 12:52:20 GMT

Ok thanks. I obviously don’t want to be charged any ongoing fees for the full fibre connection either.