router to send back

oceane — Wed, 08 Nov 2023 07:23:56 GMT

Hi there,

I got send a router (despite refusing it several times). I got then told to send it back using a bag that I have not received.... I'm afraid I will be charged 50 pounds for something I did not want, and cannot send back... I cannot contact anyone on the website and do not know which number I could call for help regarding the matter. Any suggestion ?

Re: router to send back

Karl-TalkTalk — Wed, 08 Nov 2023 08:43:24 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

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router to send back

Re: router to send back