topic Re: Charged for engineer visits in Billing

Charged for engineer visits

harrybarman — Tue, 07 Nov 2023 14:00:11 GMT

Hi - my latest bill arrived with the added surprise of engineer charges. It has take 5 engineer visits to solve my broadband issue. For each visit I've been present. Could you explain why a charge has been made? The fault was eventually found and fixed outside the property. Any work carried out by engineers within the property were unnecessary (one of them changed a master socket).

Regards,

Harry

Re: Charged for engineer visits

harrybarman — Tue, 07 Nov 2023 21:55:02 GMT

I checked my bill and it was for the visit on 4th October. The engineer decided to change the master socket which did nothing to fix the issue. Still can't see why this is a chargable item as I didn't ask him to do it and it didn't fix the problem. The whole saga is covered in the Fibre chat...

Regards,

Harry

Re: Charged for engineer visits

Arne-TalkTalk — Thu, 09 Nov 2023 12:25:37 GMT

Hi harrybarman

According to your other thread The issue was to do with Star wiring, this is classed as a chargeable visit.

Sorry.