topic Re: holy guacamole - upgrade charge in Billing

holy guacamole - upgrade charge

davemk39 — Fri, 10 Nov 2023 13:13:44 GMT

i thought id ask for an upgrade

im on a fibre65 contract until 2025

i asked for fibre250

was told i would have to pay a breaking contract fee of £197

i was out of there faster than you can say "holymoly"

lets face it, thats taking the ****

Re: holy guacamole - upgrade charge

Arne-TalkTalk — Fri, 10 Nov 2023 13:32:01 GMT

Hi davemk39

That doesn't sound right, there shouldn't be a contract breakage fee for an upgrade as a new contract will be started.

Might be worth calling again.

Re: holy guacamole - upgrade charge

davemk39 — Fri, 10 Nov 2023 13:42:17 GMT

thats what i was told. it stinks

it now means no one can upgrade packages until contract has ended

i can understand it if i was clearing off to bt but im not.

Re: holy guacamole - upgrade charge

davemk39 — Fri, 10 Nov 2023 13:56:29 GMT

chat box

Re: holy guacamole - upgrade charge

Gliwmaeden2 — Fri, 10 Nov 2023 16:11:58 GMT

Sometimes mid-contract fees have been charged for changes @ £30.00, @davemk39, but NEVER what you have been quoted - that's totally off the scale!

Re: holy guacamole - upgrade charge

davemk39 — Fri, 10 Nov 2023 17:03:16 GMT

its mental considering the package i wanted would mean an increase in monthly bill

to what i'm paying now and i was ok with that.

Re: holy guacamole - upgrade charge

ferguson — Fri, 10 Nov 2023 19:18:07 GMT

I would definitely call to discuss your options further, the best number for the customer loyalty team is 0345 172 5157. I am not aware that they offer a Fibre 250 package, though?

Re: holy guacamole - upgrade charge

Gliwmaeden2 — Fri, 01 Mar 2024 07:23:28 GMT

One-off charges are listed here, @davemk39:

http://community.talktalk.co.uk/pricing

There is a Fibre 250 package listed, but "subject to availability":

https://www.talktalk.co.uk/

Re: holy guacamole - upgrade charge

ferguson — Fri, 10 Nov 2023 19:59:56 GMT

So it is, buried in the small print for some reason rather than on the main Compare our Broadband Deals page?

Re: holy guacamole - upgrade charge

ferguson — Fri, 10 Nov 2023 20:02:46 GMT

Looking yet again, it is not "Full Fibre" though, so perhaps only with G.fast?

Re: holy guacamole - upgrade charge

Gliwmaeden2 — Fri, 10 Nov 2023 21:42:50 GMT

Yes, probably just G. Fast, though Talktalk is not clear in their terminology.

However, those that are definitely Full Fibre seem to be labelled as such on the tin.

Useful details on this site explain why there is such a muddle, @davemk39:

https://www.choose.co.uk/broadband/guide/ultrafast-broadband/

Re: holy guacamole - upgrade charge

davemk39 — Sat, 11 Nov 2023 14:41:06 GMT

it looks like G fast was the issue and cause for breaking contract.

i contacted them again to ask about upgrading to full fibre 150 and there was no mention of contracts.

i was also told i can have a landline with full fibre 500.

nowhere does talktalk site mention this

so you have to assume you can get landline with full fibre 900 too.

thanks for all the help,

i didnt upgrade as the thought of setting up an eero6 after i had just set up a hub2 would do my head in.

Re: holy guacamole - upgrade charge

ferguson — Sat, 11 Nov 2023 14:42:52 GMT

Top tip: the Hub 2 works just fine with Full Fibre, in fact many prefer it to the eero, myself included, just saying! 🙂

Re: holy guacamole - upgrade charge

Gliwmaeden2 — Sat, 11 Nov 2023 14:44:39 GMT

People can't assume that VOIP will come automatically with any of the Full Fibre services, @davemk39.

It must be ordered WITH the order for Full Fibre, not added later.