topic Re: Engineer called – problem at exchange in Billing

Engineer called – problem at exchange

Malcolm24 — Fri, 10 Nov 2023 16:02:20 GMT

Recently received a bill which included a TalkTalk engineers fee. He found a fault which was not in the premises but at the exchange. Why should I be charged £75 for an issue that has not been resolved and is not my fault?

Re: Engineer called – problem at exchange

Gliwmaeden2 — Fri, 10 Nov 2023 18:35:22 GMT

This will be picked up by staff next week, @Malcolm24 - they are not on here at weekends.

Re: Engineer called – problem at exchange

Arne-TalkTalk — Mon, 13 Nov 2023 12:06:29 GMT

Hi @Malcolm24

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards