Charged for router sent by talktalk support as part of troubleshooting

unhappycustome1 — Wed, 15 Nov 2023 20:37:11 GMT

Hello

Whilst troubleshooting this problem

https://community.talktalk.co.uk/t5/Broadband/WAN-DHCP-client-1-stopped/m-p/3002160#M859358

The talktalk support engineer sent us a replacement router to try.

Talk Talk has now added an extra £34.95 to our monthly bill for the supply of a wifi hub. I can only assume this must be a mistake, rather than being charged extra I would have expected to be receiving compensation for the terrible broadband service we have had since August! Can someone please look into this and remove it from our bill? Yes, TalkTalk did send a replacement router to test and yes I returned the old one in the plastic postage bag provided.

Re: Charged for router sent by talktalk support as part of troubleshooting

Arne-TalkTalk — Thu, 16 Nov 2023 07:01:53 GMT

Hi unhappycustome1

A credit has been raised to clear the charges.

you will see it in the transaction history in My Account.

Regards

topic Charged for router sent by talktalk support as part of troubleshooting in Billing

Charged for router sent by talktalk support as part of troubleshooting

Re: Charged for router sent by talktalk support as part of troubleshooting