topic Re: Amazon Voucher in Billing

Amazon Voucher

SteveLeeB — Wed, 15 Nov 2023 19:41:12 GMT

yes, another one.
£100 voucher due for taking out a new contract.
obviously it won't get sorted unless we post here.
May i request support to ensure my reception?

I did try sending a pm instead but the page it sent me to had no form to fill in.
My registered talktalk email address is the same one that i used to register with this support site.
Thank you for replying, when you do.

Re: Amazon Voucher

Gliwmaeden2 — Wed, 15 Nov 2023 19:48:24 GMT

@SteveLeeB, PMs won't usually get a reply from staff unless they have first asked you to communicate that way, and it looks like they're not yet enabled for you.

Also, complete your community forum profile details for TT staff to identify your account. You need to go via your avatar/name; settings; drop down menu. In Personal Information add your Talktalk landline phone number / account number where it asks for phone number. SAVE CHANGES.

Staff will reply during the day (Monday to Friday).

Re: Amazon Voucher

SteveLeeB — Wed, 15 Nov 2023 20:16:24 GMT

Thank you for the highly pertinant info, done now.
I figured the 'customer id' field is for the account number because the phone number boxes were above it.
Good luck.

Re: Amazon Voucher

Gliwmaeden2 — Wed, 15 Nov 2023 21:41:09 GMT

Customer ID may be for something else eventually. They are morphing how we log into this site so things may change in the coming months.

The best place for the Account Number would be in Private Notes. They often say it's fine to put it in the phone number box, though, as some customers don't have a phone number (with FTTP), @SteveLeeB.

Anyway, it looks like there's enough in there for staff to check things out for you when they reach your thread.

It's in the queue for attention.

Re: Amazon Voucher

Arne-TalkTalk — Thu, 16 Nov 2023 06:41:10 GMT

Hi SteveLeeB

I have escalated this to the team responsible for the vouchers.

Regards

Re: Amazon Voucher

SteveLeeB — Wed, 22 Nov 2023 13:33:02 GMT

Thank you for your assistance(s), the gift card has been imbursed.
I chose tesco

Re: Amazon Voucher

Arne-TalkTalk — Wed, 22 Nov 2023 14:10:55 GMT

Thanks for the update, enjoy.