topic Re: TV and mobile services in Billing

TV and mobile services

chalkiessoup2 — Sun, 07 May 2023 21:42:09 GMT

My wife was the user of both of these services however she has recently died and so I have no further need of these services.

Please tell me how I can go about removing them.

I would still like to retain my broadband (Fibre 65) connection even though the speed is not what it should be.

Thank you.

Re: TV and mobile services

Gliwmaeden2 — Sun, 07 May 2023 22:09:25 GMT

Sorry to hear about your loss, @chalkiessoup2.

If you are the account holder, there shouldn't be a problem simply cancelling the bits and pieces that you don't want, but if she was the account holder, I think you need to speak to the bereavement team to get everything sorted out:

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

If you are the account holder, phone to get the TV part removed: 03451 720088

For mobile services, speak to that team. 03451 720044

Lines open 9am till 7pm Monday to Friday and until 6pm on Saturdays.

Re: TV and mobile services

chalkiessoup2 — Sun, 07 May 2023 23:40:06 GMT

Thanks for the prompt reply.

My wife was not the account holder so no problem there.

Best wishes.

Re: TV and mobile services

Arne-TalkTalk — Tue, 09 May 2023 09:18:57 GMT

Hi @chalkiessoup2

Sorry for your loss.

I can help with this I first need to confirm some security questions

I have sent you a PM on the community.

Regards

Re: TV and mobile services

chalkiessoup2 — Wed, 15 Nov 2023 22:10:20 GMT

TV service still not removed

Re: TV and mobile services

Gliwmaeden2 — Wed, 15 Nov 2023 22:55:24 GMT

It could have been removed by simply phoning the number I gave you back in May, @chalkiessoup2.

It's likely that staff just didn't follow up on here if you didn't "bump" the thread to trigger further action.

I'll re-escalate this thread again anyway to ensure that it is back in the queue for attention.

Another option is to contact Chat, @chalkiessoup2.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: TV and mobile services

Arne-TalkTalk — Thu, 16 Nov 2023 07:50:55 GMT

Hi chalkiessoup2

I have requested the TV service is removed ASAP.

Regards