topic Re: Last bill. in Billing

Last bill.

jensen1 — Thu, 16 Nov 2023 07:33:06 GMT

Hi could someone please take a look at when will I pay the last bill as I am leaving TT? Another DD taken today for the upcoming month.

Thanks

Re: Last bill.

Arne-TalkTalk — Thu, 16 Nov 2023 07:54:49 GMT

Hi jensen1

There will be another bill which will have a credit amount which you can request a refund for via My Account, for the period after to the 19th Nov to the 8th Dec which you have already paid for in this bill.

Regards.

Re: Last bill.

jensen1 — Thu, 16 Nov 2023 07:56:18 GMT

Thanks can you confirm that account is now fully paid and there are no more fees coming just that credit balance?

Thanks

Re: Last bill.

Arne-TalkTalk — Thu, 16 Nov 2023 07:59:20 GMT

Yes the cancellation completes on the 19th and there will be no further charges.

Re: Last bill.

jensen1 — Thu, 16 Nov 2023 08:17:54 GMT

Thanks for the confirmation. Now, when I receive the returns bag for the router, do I need to put OR modem in there or just the router?

Re: Last bill.

Arne-TalkTalk — Thu, 16 Nov 2023 08:59:35 GMT

Just the router.

Re: Last bill.

jensen1 — Sun, 10 Dec 2023 07:47:43 GMT

Hi there just an update on direct debit. Seems like TT wants another 36£ from me, can someone check if this is correct? As one of the mods stated there are no more charges, however that statement is now wrong.Thanks

Re: Last bill.

Gliwmaeden2 — Sun, 10 Dec 2023 08:23:02 GMT

I'll re-escalate this for you, @jensen1.

Whatever is happening, @Arne-TalkTalk will get to the bottom of it.

He'll reply during the week.

Re: Last bill.

jensen1 — Mon, 11 Dec 2023 12:06:12 GMT

Any update on this?

Thanks

Re: Last bill.

Gliwmaeden2 — Mon, 11 Dec 2023 12:12:37 GMT

Arne is not back on here yet, @jensen1.

Your thread was escalated but further posting will only delay its progress in the queue for attention.

Re: Last bill.

Arne-TalkTalk — Tue, 12 Dec 2023 11:41:57 GMT

Hi jensen1

your account was closed on the 20 November, there should not be a bill produced, I have cleared it and asked the billing team to check the back end systems.

Sorry for any confusion.

Re: Last bill.

jensen1 — Tue, 12 Dec 2023 12:21:36 GMT

Is it safe to cancel my direct debit with you?

Thanks

Re: Last bill.

Arne-TalkTalk — Tue, 12 Dec 2023 13:59:45 GMT

Yes thats fine