topic GIFTCLOUD REWARD VOUCHER in Billing

GIFTCLOUD REWARD VOUCHER

10megaton — Sun, 19 Nov 2023 14:19:19 GMT

I signed up for TalkTalk 150mbit full fibre on 28th Sept using the £50 gift card voucher email link, the order completed & the service went live on the 13th October but I've heard nothing about the gift card and using the check voucher status link in the email it is stuck on "Once your provider lets us know you have completed your purchase we will update this page."

Can TalkTalk please do the necessary to confirm the purchase was completed so the voucher can be sent?

Re: GIFTCLOUD REWARD VOUCHER

10megaton — Wed, 22 Nov 2023 10:21:35 GMT

bump

Re: GIFTCLOUD REWARD VOUCHER

Arne-TalkTalk — Wed, 22 Nov 2023 11:53:35 GMT

Hi @10megaton

I will contact the team responsible for the vouchers.

Keep checking your spam/junk mail folders

Regards

Re: GIFTCLOUD REWARD VOUCHER

10megaton — Sun, 03 Dec 2023 04:25:30 GMT

Thanks but unfortunately I still haven't heard anything about this, can you please try the voucher team again?

Re: GIFTCLOUD REWARD VOUCHER

Gliwmaeden2 — Sun, 03 Dec 2023 06:56:11 GMT

@10megaton, I'll re-escalate this for you.

Looking at the dates, these vouchers usually take a minimum of 42 days to come through, while others are 90, well beyond the cooling off period.

We have only just passed that minimum since you went live, so I don't think it could come through sooner, even assuming no glitches in the system.

Staff will reply during the week.

Re: GIFTCLOUD REWARD VOUCHER

10megaton — Sun, 03 Dec 2023 07:48:05 GMT

Thanks very much, its not that the voucher hasn't come through yet, just that the status page doesn't seem to recognise the purchase was made and the connection is live. So I'm not certain the purchase was tracked correctly.

Re: GIFTCLOUD REWARD VOUCHER

Arne-TalkTalk — Mon, 04 Dec 2023 10:16:19 GMT

I'll raise this again, keep an eye on your junk/spam folders.

Re: GIFTCLOUD REWARD VOUCHER

10megaton — Tue, 02 Jan 2024 18:07:05 GMT

Hello, one month on and still radio silence on this...

Re: GIFTCLOUD REWARD VOUCHER

10megaton — Thu, 04 Jan 2024 09:59:25 GMT

Still not heard anything..,

Re: GIFTCLOUD REWARD VOUCHER

Gliwmaeden2 — Thu, 04 Jan 2024 11:44:07 GMT

I'll re-escalate this again, @10megaton.