topic Re: GiftCloud Reward Voucher in Billing

GiftCloud Reward Voucher

mejh9rp — Fri, 10 Nov 2023 13:52:33 GMT

Hello,

I signed up for talktalk broadband in April 2023 with an £80 voucher being offered as incentive on the website.

I have contacted customer service multiple times, with the promise of a voucher being sent but no voucher showing up.

Last contact at the end of July I was given an order number to send to giftcloud. I have received no response from them.

I only joined this service due to the voucher incentive as my prior provider offered me a discount to match. It looks as though customers only receive their vouchers after making community posts. I regret to have to do this but I can’t see any other way of finally receiving the voucher. I am not impressed and regret switching. It has been far more than the 30-90-150 days needed to wait. Please can someone assist me?

I look forward to hearing from you. I have updated my community profile with my account number as per the usual first reply to hopefully make things easier.

Thank you.

Re: GiftCloud Reward Voucher

Arne-TalkTalk — Fri, 10 Nov 2023 14:20:57 GMT

Hi mejh9rp

I will escalate this for you.

Re: GiftCloud Reward Voucher

mejh9rp — Fri, 10 Nov 2023 15:26:53 GMT

Thank you @Arne-TalkTalk

I look forward to your/the escalation team’s update.

All my best

Re: GiftCloud Reward Voucher

mejh9rp — Fri, 17 Nov 2023 15:33:00 GMT

Please may I have an update on my post?

Re: GiftCloud Reward Voucher

Arne-TalkTalk — Mon, 20 Nov 2023 14:06:46 GMT

Have you checked your spam/junk folders ?

Re: GiftCloud Reward Voucher

mejh9rp — Mon, 20 Nov 2023 14:53:38 GMT

Yes. I check both regularly for work. I have had no contact from either TalkTalk or GiftCloud regarding the voucher.

Re: GiftCloud Reward Voucher

Arne-TalkTalk — Wed, 22 Nov 2023 12:52:55 GMT

Hi @mejh9rp

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: GiftCloud Reward Voucher

mejh9rp — Thu, 23 Nov 2023 19:35:30 GMT

Hi @Arne-TalkTalk

I’ve responded to your DM and answered the questions. Do you have any update?

Thank you!

Re: GiftCloud Reward Voucher

Arne-TalkTalk — Fri, 24 Nov 2023 10:26:25 GMT

Hi @mejh9rp

I have sent you a PM.

Regards

Re: GiftCloud Reward Voucher

Arne-TalkTalk — Mon, 27 Nov 2023 14:25:32 GMT

Hi @mejh9rp

I have sent you a PM.

Regards