topic Re: Router Return in Billing

Router Return

Softy — Sun, 19 Nov 2023 17:06:15 GMT

Hi,

I was upgraded to FTTP + VOIP on the 30 October and now use the Fast 5464 router that was sent before the install. I returned the old Fast 5364 router using the returns bag and prepaid label enclosed with the new router on the 16/11/2023.

The Royal Mail Tracking Number XE965372368GB shows the item was delivered to TalkTalk on the 17/11/2023.

It seems that there is a fairly common problem of a £50 charge being falsely applied for non-return of equipment even if it has been so to avoid this I would be grateful if the Tracking Number could be added to my account as proof of return.

Thanks

Re: Router Return

Arne-TalkTalk — Mon, 20 Nov 2023 10:15:38 GMT

Hi @Softy

I will add the tracking number to your account to stop any potential charges.

Regards

Re: Router Return

Softy — Mon, 20 Nov 2023 13:08:19 GMT

Thanks @Arne-TalkTalk

I hope it is not needed but you never know!

Re: Router Return

Arne-TalkTalk — Mon, 20 Nov 2023 15:06:11 GMT

We have added your account and tracking number to the exemption list, there wont be any charge.

Re: Router Return

Softy — Tue, 21 Nov 2023 13:14:02 GMT

Many thanks.

Re: Router Return

Arne-TalkTalk — Wed, 22 Nov 2023 11:33:08 GMT

Happy to help.