topic Re: Unable to log in to MyAccount in Billing

Unable to log in to MyAccount

KeithFrench — Wed, 22 Nov 2023 10:38:26 GMT

Is there a problem with MyAccount today?

I can't log in with either my username & password which are correct, or passwordless with the correct email address.

Re: Unable to log in to MyAccount

KeithFrench — Wed, 22 Nov 2023 10:46:09 GMT

Forget this, it was all down to specifying my email address as googlemail.com, as it was originally set to. I have been able to get in using the shortened gmail.com.

Re: Unable to log in to MyAccount

Arne-TalkTalk — Wed, 22 Nov 2023 11:32:18 GMT

Thanks for the update.

Re: Unable to log in to MyAccount

KeithFrench — Wed, 22 Nov 2023 11:35:36 GMT

Hi @Arne-TalkTalk

I may have temporarily blown it as I have exceeded the number of times I can login via the passwordless option. How long do I need to wait before I can go back in?

Re: Unable to log in to MyAccount

Arne-TalkTalk — Wed, 22 Nov 2023 12:19:22 GMT

Its about 2-3 hours.

Is there anything you need me to check for you?

Re: Unable to log in to MyAccount

KeithFrench — Wed, 22 Nov 2023 12:57:55 GMT

No, that's fine thanks @Arne-TalkTalk

Re: Unable to log in to MyAccount

Arne-TalkTalk — Wed, 22 Nov 2023 13:04:56 GMT

No problem.